Refund policy

Return & Refund Policy – Electronic Hub (South Africa)
At Electronic Hub, we supply and deliver products directly to customers across South Africa. By placing an order, you agree to the terms below.
1. Order Cancellation
  • Orders may only be cancelled within 6 hours of purchase
  • After processing, orders cannot be cancelled or modified
2. Delivery Information (South Africa Only)
  • We deliver directly to your provided address
  • Customers must ensure:
    • Correct address details
    • Someone is available to receive the package
Electronic Hub is not responsible for failed deliveries due to incorrect information or unavailability.
3. Disputes & Claims
To request a refund or replacement, you must:
  • Contact us within 5 days of delivery
  • Provide:
    • Clear photo/video evidence
    • Order number
    • Description of the issue
Claims without proper proof may be rejected.
4. Orders Not Received
We do not issue refunds if:
  • Tracking shows the item as delivered to your address
  • The delivery was completed but no one was available to receive it
  • Incorrect address was provided
If you believe your order was not delivered, we will investigate with the courier, but:
Refunds are not guaranteed in these cases
5. Delayed Orders
If your order exceeds the expected delivery timeframe (typically 7–20 business days within South Africa):
  • You may contact us for support
  • Refunds or replacements are reviewed case-by-case
Delays caused by couriers or external factors are not automatically eligible for refunds
6. Damaged or Defective Products
  • Severely damaged/defective items: Full refund or replacement
  • Minor damage (scratches, packaging issues, etc.): Not eligible
Proof is required for all claims.
7. Incorrect or Missing Items
  • Wrong item received → Full refund or replacement
  • Missing parts:
    • Affects function → Replacement
    • Minor → Partial refund or resend
8. Failed Deliveries & Returned Packages
No refunds will be issued for:
  • Incorrect or incomplete address
  • Customer not available to receive delivery
  • Packages returned due to non-collection
If a package is returned, reshipping may require an additional fee.
9. Refund Process
  • Refunds are issued to the original payment method only
  • Processing time: 5–15 business days
  • In some cases, a replacement may be provided instead of a refund
10. Non-Refundable Situations
We do not offer refunds for:
  • Change of mind
  • Incorrect product selection
  • Minor color/design differences
  • Delivery delays outside our control
  • Delivered orders claimed as “not received” without proof
11. Chargebacks & Disputes
Opening a chargeback without contacting us first may result in:
  • Immediate claim rejection
  • Permanent restriction from future purchases
12. Contact Us
For all support inquiries:
📧
Include:
  • Order number
  • Description of the issue
  • Photo/video evidence
13. Agreement
By placing an order with Electronic Hub, you agree to this policy.
Thank you for choosing Electronic Hub ⚡