Shipping policy

Shipping Policy – Electronic Hub (South Africa)
At Electronic Hub, we are committed to delivering your orders safely and efficiently across South Africa.
1. Shipping Locations
  • We currently ship only within South Africa 🇿🇦
  • Orders outside South Africa will not be processed
2. Processing Time
  • Orders are processed within 1–3 business days
  • Orders placed on weekends or public holidays will be processed on the next business day
Once your order is processed, it will be shipped and you will receive tracking information.
3. Delivery Time
Estimated delivery time:
  • 7–20 business days (depending on your location and supplier)
Please note:
  • Delivery times are estimates and not guaranteed
  • Remote areas may experience longer delivery times
4. Shipping Fees
  • Shipping fees (if applicable) will be calculated at checkout
  • Occasionally, we may offer free shipping promotions
5. Tracking Your Order
  • Once your order is shipped, you will receive a tracking number via email
  • It may take 2–5 days for tracking information to update
6. Delivery Requirements
  • Orders are delivered directly to your provided address
  • Customers must ensure:
    • Accurate and complete address details
    • A person is available to receive the package
Electronic Hub is not responsible for failed deliveries due to incorrect information or customer unavailability.
7. Failed Delivery Attempts
If delivery fails due to:
  • Incorrect address
  • Customer not available
  • Unreachable contact details
The package may be:
  • Returned to the courier or supplier
  • Subject to additional redelivery fees
No refunds will be issued for failed deliveries caused by the customer.
8. Delays
Delays may occur due to:
  • High order volumes
  • Courier issues
  • Weather or external disruptions
  • Electronic Hub is not liable for delays outside our control, but we will assist where possible.
9. Lost Packages
If your package is confirmed lost in transit:
  • You may be eligible for a replacement or refund
All claims must be reported within 5 days after the expected delivery window.
10. Incorrect Address Disclaimer
Customers are responsible for entering the correct shipping details.
If an incorrect address is provided:
  • We are not responsible for lost or undelivered packages
  • Reshipping may require an additional fee
11. Contact Us
For any shipping-related questions:
📧 
Please include:
  • Your order number
  • Description of the issue
12. Agreement
By placing an order with Electronic Hub, you agree to this Shipping Policy.
Thank you for shopping with Electronic Hub ⚡